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Testing Virgin America Airlines

Virgin America Airlines certainly knows how to treat its first-time customers.

Before a Las Vegas-to-San Francisco departure recently, flight attendants asked if there were any of us on board who had never flown Virgin before.

It was kind of a strange question, since Virgin only began flying to Las Vegas a couple of weeks earlier, so I figured most of the 50 or so of us on board were flying the airline for the first time.

But I went ahead and raised my hand.

The first eight with hands up that the flight attendant pointed to were then invited to sit in the first-class cabin of the Airbus A320 jet.

"We don't have anybody in first class today, so you're welcome to sit up here," she said.

Not bad, I thought. I wonder how often this happens?

It didn't happen on the return trip, but for me, it didn't matter. I already had a first-class ticket for the return.

My assignment was to fly Virgin to San Francisco and back and write about the experience. Yes, I know, it's a tough job, but somebody's got to do it.

As a frequent user of Las Vegas' busiest air carrier, Southwest Airlines, I was anxious to compare it to Virgin.

The Virgin experience actually began when I bought the tickets. Many of us purchase airline tickets online and the Virgin Web site is easy to navigate. Because there aren't too many destinations on Virgin's route map yet, the drop-down menus are uncluttered and finding flights was simple.

One of the steps you get on Virgin that you don't get on Southwest, of course, is your ability to choose a seat. Like most airlines that offer seat selections on their Web sites, a model of the jet is provided with symbols showing which seats are open and which ones have been taken.

Because local consumers haven't quite caught on to Virgin yet, there were plenty of seats to choose from, including the coveted exit-row seats. When I clicked on one of those seats, I got a pop-up window on the computer informing me that I had selected one of the coach cabin's premium seats and if I wanted to take it, it would cost me an additional $15 for my ticket.

Since it was only a 90-minute flight to San Francisco, I felt that I could live without the extra leg room.

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